We want you to absolutely love your new extensions! If for any reason they don’t work, we’ve got your back.

Here’s the lowdown:

• Condition: To qualify for a return, make sure your extensions are in their original, unworn condition. Since hair is a hygenic product We can’t accept returns if they’ve been installed , styled, colored, or snipped.

• Color Swap: Want to swap colors? No problem! We’re happy to help you find the perfect match.

• Easy Peasy Process: Simply fill out the form below and we’ll provide you with a return shipping label. Pop the extensions back in their original packaging, and send them our way.

• Refunds: Once we receive and inspect your return, we’ll process your refund to the original payment method. This usually takes about 5-7 business days.

A Few Tidbits:

• Sale items and custom orders are final sale and cannot be returned.

• Shipping fees are non-refundable.

• To extend the longevity of your extensions, please meticulously follow the care instructions provided.

• If there’s a manufacturing defect, please send them back for our team to assess and we’ll make it right.

• We’re here to help you every step of the way! If you have any questions or need assistance, don’t hesitate to reach out.

Thank you for choosing us for the mane of your dreams.

Love,

PONY

We totally understand that sometimes things don't go as planned. No worries, we got you, just fill out this form and we'll have you sorted out asap!